gabaj Privacy Policy — Your Information Is Our Responsibility

gabaj is a trusted online casino and betting platform for players in Bangladesh. We place the highest importance on our users' privacy. This privacy policy ("Policy") explains how gabaj collects, uses, stores, and protects your personal information.

This policy applies to the gabaj website, mobile platform, and all related services. "We", "our", or "gabaj" refers to the entity operating this platform. "You" or "user" refers to any person using gabaj's services.

We believe that transparency about information is the foundation of trust. We therefore commit that your personal information will never be sold to third parties and will only be used for the purposes described in this policy.

We may collect various types of information while you use the gabaj platform. This information can be grouped into the following categories:

2.1 Registration and Identity Information

• Full name and username
• Date of birth (for age verification — to confirm 21+)
• Email address
• Password (stored in encrypted form)
• National ID card or passport number (for KYC verification)

2.2 Financial Information

• bKash, Nagad, Rocket, or bank account details (for processing transactions)
• Deposit and withdrawal history
• Wallet balance and bonus information

2.3 Technical Information

• IP address and device information
• Browser type and version
• Operating system
• Cookies and session data
• Date and time of website access

2.4 Gaming Activity Information

• Play history and betting patterns
• Win and loss records
• Preferred games and services
• Bonus usage history

gabaj collects your information in the following ways:

3.1 Information Provided Directly

Information you voluntarily provide during registration, login, payment, or when contacting support is collected directly.

3.2 Automatic Data Collection

When you use our platform, some information is collected automatically. This includes cookies, web beacons, and log files. Cookies are small text files stored on your device that help us improve the quality of our service.

3.3 Through Third Parties

Required information may be received through payment gateways (such as bKash, Nagad, Rocket) and KYC verification agencies. All such third parties operate under their own privacy policies.

gabaj uses your personal information only for the following legitimate purposes:

1. Account Management: To create, verify, and manage your account.
2. Age and Identity Verification: To confirm that the user is 21 years of age or older.
3. Financial Transactions: To process deposits, withdrawals, and other payments.
4. Customer Support: To resolve your questions and issues, in particular through our 24/7 live chat support.
5. Platform Improvement: To improve the quality of our services and add new features.
6. Fraud Prevention: To detect and prevent illegal activity.
7. Responsible Gaming: To identify unusual gaming patterns and provide assistance.
8. Marketing Communications: To send relevant offers and promotional information, subject to your consent.

gabaj may share your information in the following limited circumstances:

5.1 With Service Providers

We work with trusted third-party service providers who perform specific functions on our behalf. This includes payment processing, KYC verification, and technology services. All such providers operate under strict confidentiality agreements.

5.2 For Legal Obligations

When disclosure of information is required by law, court order, or legitimate direction from a government authority, we are obliged to do so.

5.3 For Business Transfers

In the event of a company merger, acquisition, or asset sale, user information may be transferred. Users will be notified in advance in such cases.

5.4 When Information Is Not Shared

• Not sold to advertisers or marketing companies
• Not shared with unrelated third parties
• Not used for any purpose other than those described without your explicit consent

As a gabaj user, you have the following rights:

1. Right of Access: You have the right to know what information we hold about you. You can request this information via live chat or email.
2. Right to Rectification: You have the right to correct any inaccurate or incomplete information in your account.
3. Right to Erasure: In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.
4. Right to Restrict Processing: In certain circumstances you have the right to request that the processing of your information be restricted.
5. Right to Data Portability: You have the right to receive your own personal information in a structured, machine-readable format.
6. Right to Object: You have the right to object to the processing of your information for specific purposes.
7. Right to Withdraw Consent: You have the right to withdraw consent given for marketing communications at any time.

To exercise any of the above rights, please contact us. We will process your request as quickly as possible after receiving it.

gabaj strictly prohibits registration and participation in gaming activities by anyone under the age of 21. We do not knowingly collect information from any minor.

If we become aware that a person under the age of 21 has registered on our platform, we will immediately close that account and delete all associated information. If a parent or guardian believes their child has registered on our platform, please contact us directly.

gabaj may update this privacy policy from time to time. When the policy changes:

• The updated policy will be published on this page and the "Last Updated" date will be changed.
• For significant changes, registered users may be notified by email.
• Continued use of the platform after changes will be considered acceptance of the updated policy.
• If you do not agree with the new policy, you may contact us to request that your account be closed.

It is recommended that you review this page regularly to stay informed of any significant changes to the policy.